Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and InboxGuard ("Company", "we", "us", or "our") governing your access to and use of the InboxGuard email security service, website, and any related applications (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Service.

We reserve the right to modify these Terms at any time. We will provide notice of material changes by email or through the Service. Your continued use after such notice constitutes acceptance of the modified Terms.

InboxGuard provides AI-powered email security services, including but not limited to:

• Scam and phishing email detection
• Sender verification and authenticity scoring
• Shopping fraud protection
• Email threat analysis and reporting
• Security alerts and notifications

Our Service analyses incoming emails connected to your account and provides security assessments, scores, and alerts to help you identify potentially dangerous communications.

You must be at least 18 years old, or the age of majority in your jurisdiction, to use our Service. By using the Service, you represent and warrant that you meet these requirements.

For Family Plan accounts, the account holder must be an adult who accepts responsibility for all users under the account, including any minors whose email accounts are connected to the Service.

To use our Service, you must:

• Provide accurate, current, and complete information during registration
• Maintain and update your information to keep it accurate and complete
• Maintain the security and confidentiality of your login credentials
• Not share your account with others or allow unauthorised access
• Notify us immediately of any unauthorised use of your account

You are solely responsible for all activity that occurs under your account. We are not liable for any loss or damage arising from your failure to maintain the security of your account.

To use our Service, you must connect one or more email accounts via OAuth or similar authentication methods. By connecting your email account, you:

• Authorise us to access your emails for security analysis purposes
• Confirm you have the authority to grant such access
• Acknowledge that we will process your emails as described in our Privacy Policy
• Understand you can revoke access at any time through your email provider's settings

You are responsible for complying with your email provider's terms of service when using our Service.

6.1 Subscription Plans

We offer various subscription plans with different features and email limits. Current pricing and plan details are available on our website. We reserve the right to modify our pricing with 30 days' notice to existing subscribers.

6.2 Billing

• Subscriptions are billed in advance on a monthly or annual basis
• Payment is processed through Stripe, our third-party payment processor
• You authorise us to charge your payment method for all fees due
• All fees are non-refundable except as expressly stated in these Terms

6.3 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You can cancel your subscription at any time through your account settings.

6.4 Failed Payments

If payment fails, we may suspend your access to the Service until payment is received. We will attempt to notify you of payment failures and may retry the payment method on file.

Due to the nature of our Service, which incurs real-time processing costs for email analysis:

• Refund requests must be submitted within 14 days of the initial purchase or renewal
• Refunds are calculated as the unused portion minus any analysis costs incurred
• Annual subscriptions may receive a pro-rata refund for unused months
• No refunds are provided for partial months or after the 14-day period

To request a refund, please contact us via our contact form with your account details.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorised access to any part of the Service or its systems
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to send, distribute, or store harmful or malicious content
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use automated systems (bots, scrapers) to access the Service without permission
• Resell, sublicense, or commercially exploit the Service without our written consent
• Circumvent any usage limits or restrictions associated with your subscription plan
• Use the Service to infringe on the intellectual property rights of others

We reserve the right to suspend or terminate your account for violations of this section.

IMPORTANT DISCLAIMER: While we strive to provide accurate threat detection, InboxGuard CANNOT guarantee 100% detection of all scams, phishing attempts, or security threats. Our Service is designed to assist you in identifying potential threats, but it should not be your sole means of protection.

9.1 No Guarantee of Accuracy

• Our AI analysis may produce false positives (flagging safe emails as threats)
• Our AI analysis may produce false negatives (missing actual threats)
• New, sophisticated, or zero-day threats may not be immediately detected
• Detection accuracy varies based on email content, language, and threat sophistication

9.2 User Responsibility

• You remain solely responsible for your decisions regarding emails and their content
• Our security scores and alerts are advisory only, not definitive judgments
• You should exercise your own judgment and common sense when handling emails
• We recommend maintaining other security practices alongside our Service

9.3 Service Availability

• The Service is provided "as is" and "as available"
• We do not guarantee uninterrupted, timely, or error-free operation
• Service may be temporarily unavailable for maintenance, updates, or due to technical issues
• Email provider changes may affect our ability to access and analyse your emails

9.4 Third-Party Dependencies

Our Service depends on third-party providers (email providers, AI services, cloud infrastructure). We are not responsible for issues arising from these third-party services.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT
• UNINTERRUPTED OR ERROR-FREE OPERATION
• THAT DEFECTS WILL BE CORRECTED
• THAT THE SERVICE IS FREE OF VIRUSES OR HARMFUL COMPONENTS

Some jurisdictions do not allow the exclusion of certain warranties. In such cases, the above exclusions may not apply to you, and you may have additional rights.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

11.1 No Consequential Damages

IN NO EVENT SHALL INBOXGUARD, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or business opportunities
• Financial losses from undetected scams, phishing, or fraud
• Damages from false positives or missed threats
• Loss of use, goodwill, or reputation
• Cost of substitute services
• Any other intangible losses

11.2 Maximum Liability Cap

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100).

11.3 Exceptions

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by applicable law.

11.4 Basis of the Bargain

You acknowledge that the limitations of liability in this section are essential terms of these Terms and that we would not provide the Service without these limitations.

You agree to indemnify, defend, and hold harmless InboxGuard and its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Your violation of any applicable laws or regulations
• Content you submit or transmit through the Service
• Your negligence or wilful misconduct

The Service and its original content, features, and functionality are owned by InboxGuard and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our Service or included software. You may not reverse engineer or attempt to extract the source code of our software.

"InboxGuard" and our logo are trademarks of our company. You may not use our trademarks without our prior written consent.

14.1 Termination by You

You may cancel your subscription and terminate your account at any time through your account settings or by contacting us. Upon cancellation, your access will continue until the end of your current billing period.

14.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice or liability, if:

• You breach these Terms
• You fail to pay fees when due
• We are required to do so by law
• Continuing the Service creates risk for us or other users
• We discontinue the Service (with reasonable notice)

14.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your account data in accordance with our Privacy Policy. Sections that by their nature should survive termination will survive (including disclaimers, limitation of liability, and indemnification).

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

15.2 Informal Resolution

Before initiating any legal proceedings, you agree to first contact us via our contact form to attempt to resolve any dispute informally. We will attempt to resolve disputes within 30 days.

15.3 Jurisdiction

If informal resolution is unsuccessful, any legal action or proceeding shall be brought exclusively in the courts of England and Wales, and you consent to the personal jurisdiction of such courts.

15.4 Consumer Rights

If you are a consumer, nothing in these Terms affects your statutory rights that cannot be waived or limited by contract. You may also have the right to bring claims in your local courts.

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and InboxGuard regarding the Service and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or our right to enforce it at a later time.

16.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations without restriction.

16.5 Notices

We may provide notices to you via email to the address associated with your account. You agree that such notices are effective upon sending.

16.6 Force Majeure

We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, labour disputes, or internet service provider failures.

For questions about these Terms of Service, please contact us:

Contact Form